hiring_freeze
Klarna's CEO says it stopped hiring thanks to AI but still advertises many open positions
Date: 2024-12-14
Jobs affected: 1,000
Klarna's CEO said the company reduced headcount by not hiring as AI adoption increased across operations.
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Klarna
Klarna operates in Finance. AIImpact.fyi currently tracks 2 confirmed AI workforce events for this company, affecting approximately 1,700 jobs.
Industry
Finance
Confirmed jobs affected
1,700
Headquarters
Not available
Timeline of AI events
automation
Klarna says its AI assistant is doing the work of 700 agents
Date: 2024-02-27
Jobs affected: 700
Klarna reports that its OpenAI-powered assistant is now handling most customer service chats and matching the output of a large human support team.
Related roles
No role-level impact data available.