AI workforce events sorted by newest first, including planned items when they are explicitly reported.
Klarna's CEO said the company reduced headcount by not hiring as AI adoption increased across operations.
Klarna reports that its OpenAI-powered assistant is now handling most customer service chats and matching the output of a large human support team.
Duolingo confirms it reduced its contractor workforce as GPT-4-era tooling accelerated translation and content production.
IBM said it would pause hiring for some back-office roles that it expects could be replaced by AI and automation.
IBM says it will slow or suspend hiring in back-office functions where generative AI is expected to absorb routine work over time.